Comments on alfred lives here: Yep, I cut up my shiny new Visa card...

I too remember Lily Tomlin and the telephone compa...

2010-04-06T22:44:35.836-06:00

I too remember Lily Tomlin and the telephone company -- loved Ernestine!

And MaryMac, glad you put the pieces of the card in the pic together. It's not mine, so please send those numbers over... I need a new credit card, and if the bill goes to someone else, that is darn near perfect!

I did get a generic "we are sorry you are upset, please try again, and go away" email from the bank today, to which I responded that they were not addressing my concerns, and I wanted someone to call me, and how are they going to make this right. Have not heard back, quelle shockeur...

Love "cacophony of cusses"! Much better ...

2010-04-06T10:14:10.058-06:00

Love "cacophony of cusses"! Much better than "nabobs of negativism," for those us who lived through Nixon-Agnew. Let's popularize the term & we'll know where it originated! History in the making, linguistically speaking. Unless marymac's already published it elsewhere.

Brahm, I feel your frustration. My husband was scammed by an online software company that kept charging our credit card monthly for a service he never signed up for. Visa told him there was nothing it could do. Someone up the chain of command finally did make it right.

I just want to thank you- I was able to print out ...

2010-04-06T08:48:01.483-06:00

I just want to thank you- I was able to print out and rearrange the credit card pieces in your picture to get the number. I made some customer service schmuck pee their pants when I unleashed a cacophony of cusses for 30 minutes, and then I went shopping at Tiffany's. Don't worry- I totally picked you out the CUTEST cufflinks. ;)

Much as I hate the doucebags have dealt with on th...

2010-04-05T23:20:40.296-06:00

Much as I hate the doucebags have dealt with on this one -- and am waiting to hear back from these dudes who are taking their time (I guess that is bankers' hours) --- I have had good relations with banks such as with getting a mortgage.

Like all industries I guess there is good and there is bad. And there is stupid and there is rude and there is moronic and there is incompetent and there is douchey...

Thanks for visiting my blog and BOO ON BANKS! I ke...

2010-04-05T23:14:55.860-06:00

Thanks for visiting my blog and BOO ON BANKS! I keep them on the same list as I do the postal service and the court system!!!!
Roots was a Canadian thing and we didnt have that... I now own a few pieces of Roots clothing and LOVE the sweatshirts! I think Champion was to America what Roots was to Canada :)

I hate banks...I have an award for you...my new an...

2010-04-05T19:17:06.391-06:00

I hate banks...I have an award for you...my new and fun blog circle of friends...I thought I left a comment this morning but I guess I forgot..have a great evening..!

You said it! Eff corporate america, the banks, an...

2010-04-05T09:13:26.135-06:00

You said it! Eff corporate america, the banks, and the horses they rode in on!

i'm that old too. good ol' Ernestine!!! :D...

2010-04-05T02:47:38.726-06:00

i'm that old too.
good ol' Ernestine!!!
:D~
HUGZ

Good for you. Hope you change bank too!

2010-04-04T23:03:37.662-06:00

Good for you. Hope you change bank too!

This reminds me of the old Lily Tomlim phone opera...

2010-04-04T20:54:57.028-06:00

This reminds me of the old Lily Tomlim phone operator bit: "We don't care. We don't have to. We're the phone company."

And yes... I am that old.

what's more important: those points? or your d...

2010-04-04T20:54:00.532-06:00

what's more important:
those points?
or your dignity?...

I like the "How are you going to make this ri...

2010-04-04T20:17:54.825-06:00

I like the "How are you going to make this right" line, is a better version of what I left them with which was prety much 'what are you going to do about it?'

This was an aerogold visa with CIBC, who I have never had issues with before, and hate giving up the points, but those people just pissed me off...

We sure have lost sight of what customer service m...

2010-04-04T20:02:30.132-06:00

We sure have lost sight of what customer service means these days. The concept of the customer is always right has gone out the window as such customer has become more beligerent, and we all have less patience that we used to. It must be this new technology age.

It amazes me that in this day and age how bad cust...

2010-04-04T19:26:36.965-06:00

It amazes me that in this day and age how bad customer service has become. It just doesn't make any sense to me. Bad customer service is why I have changed credit card companies so many times, why I will never ever shop at bestbuy.com again. There is no excuse and it makes me so angry. My wife uses a wonderful line when we are driven to call a company because they have screwed up something some how. I have also adopted the line and it works wonders. "How are you going to make this right?" Simple and too the point.

Oh, man...gotta hate dealing with banking bureaucr...

2010-04-04T13:41:49.669-06:00

Oh, man...gotta hate dealing with banking bureaucracy! And don't even get me started on customer service here in Finland...seriously, as a fellow Canadian and understanding exactly how crap it is over there, I can still safely say that you've got it good compared to here ;D

Thanks for stopping by, commenting on...and signing up to follow my blog! Love meeting new folks :D

That's the way we "vote" with these ...

2010-04-04T07:41:21.782-06:00

That's the way we "vote" with these institutions...with our interest dollars and fees. By refusing to let them have any of yours, you are making a statement that needs to be made. However, you do have to follow through with a phone call or email, letting them know why you want to cancel your service with their institution. Otherwise, they'll just think you still don't know how to activate it properly and they will continue to send you invitations to activate you new card.
It's a vicious cycle. :)

from my personal experience, the best service i ev...

2010-04-04T06:50:55.778-06:00

from my personal experience, the best service i ever got is with the BMO (bank of montreal), and that's why i still have investements with them, even though my banking account is with another bank.

I have a major problem with bad customer service o...

2010-04-04T05:06:29.989-06:00

I have a major problem with bad customer service of any form. I've been on the other side and had to deal with lousy clients, so I absolutely will not spend my money with a business that doesn't offer decent assistance. Ugh.

Kelly

Ooh, if there is one thing that gets my blood boil...

2010-04-04T05:05:14.778-06:00

Ooh, if there is one thing that gets my blood boiling it is bad customer service. It felt so good reading about you cutting up your card because I had a run in with a bank too yesterday..... 15 minutes on the phone to set up a single order because they had blocked my internet access for TEN days because I had updated my telephone number. grrrrrrrrrrrrrr!

if you can't get email, get evenge!!! though s...

2010-04-04T04:14:50.161-06:00

if you can't get email, get evenge!!!
though symbolic, it remains satisfactory to stick it to the "big man". but they'll send you another letter telling you your new card is on the way, then you'll get the card, then a 3rd letter with your pin...
back to square one, no?!
have you looked over the 3rd letter of the first card if there was even an iota of a possibility that you may have missed something, explaining the whole ordeal? it could happen you know!! we're all human (still...).
:D~
HUGZ

I hate bank customer service they are the worst. ...

2010-04-04T02:06:00.355-06:00

I hate bank customer service they are the worst. I was a National City customer, and my account was sold to First Niagara. They never sent me new checks or a new debit card, so I had no way to access my money. Each bank said it was the other bank's fault and would not do anything to help me, so I withdrew all my money in person, and opened an account in a small local bank. So much better.

I hate banks....