Don't be impressed --- this was not a deep spiritual anti-materialistic political statement, I will have a shiny new MasterCard from another bank soon. This is about lousy customer service and the douchebags who give it...
My card was about to expire, so I got the new replacement card in the mail. Actually I got the letter beforehand telling me the new card was coming and would feature shiny new chip technology, then I got the card, then in mailing number three I got the PIN (the new cards feature a secret number like a bank card in place of a signature, so are more secure).
After I got the third mailing and all those trees had died, I call to authorize the card, and voila, good to go shopping!
The next day I am using the card to pay for my sub sandwich at lunch (I charge everything), and it is declined. I double check the PIN, have someone else check it as well, try the card somewhere else... declined. WTF?
I go to the closest branch of the issuing bank to try at their machine, and there are literally 18 people in line and one machine working, so I leave.
I call their 1-800 number, and after listening to really bad hold music for a really long time, was told by dweeb number one that I must have done something wrong, there is nothing they can do to help, and oh by the way I had not authorized the card correctly............. WTF?
I ask to speak to a manager, get dweeb number two (dwebette?), who tells me that I did something wrong, there is nothing she can do other than suggest I go to the branch again, or she can send me a new PIN by snail mail that will take up to ten business days, during which of course I cannot use my card, and Hey Mr whiny client, get the fuck off the phone now you are wasting my valuable time. Okay she didn't really say that last part, though it sure sounded like that with her tone. And you are a manager in the customer service area?
So I ask what she is prepared to do to fix this, am told to fuck off (again, not literally), then there is nothing left to say and the call ends.
And now I have a shiny sleek new credit card and no way to use it. Which may be good in terms of fiscal responsibility, but is no damn fun.
Still not satisfied... What to do next? I steam for a bit, then send off an email to the bank's customer service area. It is polite and firm. I get an autoreply thanking me for my email and telling me I will hear from a customer service agent within two business days, which is sometime next week.
Okay still no satisfaction.... so I cut the damn card up. It sure felt good. And yes though I know it didn't really change anything, it suuure felt good...