
Saturday was another blistery snowy freezing Arctic day, so in the afternoon we went to a movie. Looking for a fun escape from winter, our movie of choice was the Natalie Portman romantic comedy No Strings Attached at Cineplex North Edmonton, a nearby theatre we go to regularly.
The roads were bad. The parking sucked. Then the crapfest really began.
As the ticket line was endless, we used the machines. Or tried to. I have a Cineplex gift card, one of the 8 Hanukkah presents left under our Christmas tree, and the machines didn't take it the first time. Or the second. Or third. So now we have the option of getting in the line that is now even longer, or pay full price. Here comes Mr Visa! At $25.50 for the two of us, this better be damn good.
So we walk in, looking to grab some popcorn and coffee. The lines are longer than opening day at an Apple Store. Geez, they charge nine bucks for a medium soda and pay those kids behind the counter like twelve cents an hour, couldn't they have more of them there? Not standing in that damn line either.
Then into the theatre. Totally dark. Pitch black dark. Slasher film dark. Had to walk like blind people with our hands outstretched to find our seats dark.
So we are sitting there unhappy with the ticket process, and the concession bar, in the scary dark unable to read the freebie movie magazine they give out. We should tell them about this. Hey, there's an app for that! I have the Cineplex app on my iPhone, so I tap "contact us" and send an email listing everything gone wrong.
By the end of the movie, my email has been answered, with a very polite "don't contact us, talk to the theatre manager". Um, no, I was afraid of being stabbed by the horde of noisy teenagers behind us in the scary dark, and I couldn't find a staff person if I tried.
So I answer back with my contact information, the movie we saw, blah, blah, blah, and get back: Thank you for your response. Please be advised that your feedback regarding the automated ticket machines, concession line ups and the theatre being dark is the theatre's responsibility. We will forward your feedback to the management team for further review.
Uh, so why have the Contact us tab on your app if you don't want me to contact you? Why not have a Contact someone else tab or an It's not my department tab or a Just give us your money and shut up tab?
Uh, so why have the Contact us tab on your app if you don't want me to contact you? Why not have a Contact someone else tab or an It's not my department tab or a Just give us your money and shut up tab?
And have I heard back from them? What do you think?
Oh, and the movie? Liked it. Totally predictable and totally fun. But we can watch a recent movie for five bucks on a really big TV, without the driving hassles, a gaggle of annoying chatty giggly teenage girls behind us, and all the popcorn I damn well want.