A coworker and I stayed at an upscale hotel, part of a famous international chain. I have stayed there once before. It wasn't great then, but it was okay, as compared to what it was this time --- bottom-dwelling suckfest lousy, stuff-you-tell-stories-of legendary awful.
Rather than bitch and whine about a lousy stay at a fancy hotel, I have willed myself to be positive and treat this as a valuable life lesson. So here are my learnings:
1- Non-smoking rooms are not guaranteed: Even though 95% of their rooms are non-smoking, you may still get a room that smells like the tin foil inside of a pack of Camels. Be prepared.
2- People in the hotel industry cannot count: What do you mean over-sold? I have a confirmed reservation. Do you not know how many rooms there are in this building? Math counts, people.
3- Not all customer service people like customers: Assuming the front desk people are your front of the line customer service people, shouldn't they be happy and pleasant? My lesson -- appreciate the great ones, they are a rare breed.
4- Monkey see, monkey do: When you ask for the supervisor and she is too busy to come out from the back, or you hand over your business card and ask for the General Manager to call and she is too damn busy to make that call, don't expect good service from the underpaid staff at the front desk. We learn what we see.
5- A bad hotel is good for the environment: No hot water equals teeth chattering cold equals get my freezing white ass out of the shower fast equals less water used equals Al Gore loving save the planet fast shower.
That's it people, I am now a wiser man due to that crappy hotel experience. I humbly thank them...